Right of Withdrawal

Withdrawal instructions (Rücktrittsbelehrung) for consumers (Verbraucher) under the FAGG (Fern- und Auswärtsgeschäfte-Gesetz, the Austrian Distance and Off-Premises Contracts Act) and model withdrawal form

INP Service GmbH, Sandstraße 5, Halle F, 2100 Stetten, Österreich

These instructions apply to consumers within the meaning of § 1 KSchG (Konsumentenschutzgesetz, the Austrian Consumer Protection Act) who conclude a contract with us at a distance (via the web shop, by e-mail or by telephone) or off our business premises. Entrepreneurs (Unternehmer) have no right of withdrawal (Rücktrittsrecht) under the FAGG. In the FAGG and in the EU model texts, the right of withdrawal is also referred to as the "Widerrufsrecht"; both terms mean the same right.

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• in the case of a sales contract: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
• in the case of a contract relating to multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good;
• in the case of a contract relating to the delivery of goods in multiple lots or pieces: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece;
• in the case of a service contract (diagnosis, repair, maintenance, collection and delivery service): on which the contract was concluded.

To exercise the right of withdrawal, you must inform us

INP Service GmbH
Sandstraße 5, Halle F, 2100 Stetten, Österreich
Telephone: +43 676 9799199
E-mail: inpservicewien@gmail.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. In the case of payment in advance (Vorkasse), we will transfer the amount to the account from which the payment was received, unless you name a different account to us.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Return of the Goods

You shall send back the goods or hand them over to

INP Service GmbH
Sandstraße 5, Halle F, 2100 Stetten, Österreich

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

Freight goods. Goods which, by their nature, cannot be returned by post (in particular test benches and workshop equipment) will be collected from you at your request. The cost of this is estimated at a maximum of approximately [[RUECKSENDEKOSTEN_SPEDITION]] euros. Please contact us before returning the goods so that we can coordinate the collection and transport-safe packaging.

Packaging. Please return injection components with the protective caps fitted and, where available, in the original packaging so that the goods are not damaged in transit. Missing original packaging is not a reason to refuse the withdrawal.

4. Compensation for Loss of Value

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (compensation for loss of value, Wertersatz).

For injectors, high-pressure pumps and other injection components this means: you may open the packaging, look at the goods and check the part number and completeness, just as you would be able to do in a shop. Installing the part in a vehicle or a test unit, connecting it to fuel or test oil, removing protective caps and seals, or disassembling the component goes beyond the necessary inspection. Such components can only be resold after renewed testing and reconditioning; the resulting loss of value may amount to the full purchase price and will be deducted from the reimbursement.

For test benches and workshop equipment, the same applies accordingly: unpacking, visual inspection and checking the scope of delivery are permitted. Commissioning with test oil, fitting accessories and use in workshop operation go beyond the necessary inspection.

5. Withdrawal from Service Contracts

If you have requested that a service (such as diagnosis or repair) begin already during the withdrawal period, you shall, in the event of withdrawal, pay us a reasonable amount which is in proportion to the services provided up to the time you communicated your withdrawal to us, in comparison with the full coverage of the contract.

The right of withdrawal expires if we have fully performed the service after you expressly requested that we begin performance before the end of the withdrawal period and you have acknowledged that you lose your right of withdrawal once the contract has been fully performed (§ 18 Abs 1 Z 1 FAGG). Withdrawal is no longer possible in that case; your warranty (Gewährleistung) rights remain unaffected.

6. Exclusion of the Right of Withdrawal

There is no right of withdrawal for contracts concerning

• goods made to the customer's specifications or clearly personalised (§ 18 Abs 1 Z 3 FAGG). This applies in particular to test benches and workshop equipment that are individually configured at your request, manufactured with special equipment or coded to specific systems. Standard test benches and equipment that we merely obtain from the manufacturer to order do not fall under this exception. We will expressly inform you of such an exclusion before the contract is concluded;
• services that have been fully performed, if you expressly consented before performance began and acknowledged that you lose your right of withdrawal once the contract has been fully performed (§ 18 Abs 1 Z 1 FAGG);
• urgent repair or maintenance work for which you have expressly asked us to come to a location other than our workshop (§ 18 Abs 1 Z 8 FAGG).

The right of withdrawal also applies to the purchase of used and reconditioned goods. There is no exclusion solely on account of the used condition.

7. Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it. You may also declare your withdrawal informally by e-mail or letter.

This is a translation provided for convenience. The German version of this document is legally binding.

Last updated: September 2026